Care & What to Expect
What to expect on arrival
Your worms travel in breathable cotton bags cushioned with carbon-rich bedding. They may look sluggish or clumped together when you first open the box — this is completely normal after transit. Give them a few hours in their new home and they'll perk right up.
Open and inspect your order immediately. If anything looks wrong, see our live-arrival guarantee for how to reach us within the 2-hour window.
Setting up their new home
Prepare moist (not soggy) bedding — shredded cardboard, coconut coir, or aged compost all work well. Gently place your worms on top and let them burrow down on their own. Keep the bedding damp like a wrung-out sponge.
- Keep in a shaded, temperature-stable spot
- Avoid direct sunlight and freezing temps
- Start feeding lightly after a day or two
Feeding & ongoing care
Feed small amounts of fruit and vegetable scraps, coffee grounds, and crushed eggshells. Bury food under the bedding to avoid odors and pests. Add more only once the previous feeding is mostly gone.
Avoid meat, dairy, oily foods, and large amounts of citrus. A healthy bin is nearly odorless and stays lightly moist.
Your Worms Arrive Alive — Guaranteed
We stand behind every shipment. Here's exactly how the guarantee works.
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1
Your worms ship Monday–Wednesday and arrive with a USPS tracking scan marking final delivery.
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2
If any worms arrive dead, take clear photo or video proof showing the worms, original packaging, and shipping label within 2 hours of the carrier's final "Delivered" scan.
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3
Email us the proof — we'll review and ship a one-time replacement at no cost. No refunds are issued.
One replacement per order, no refunds. Claims submitted outside the 2-hour window, or where negligence (extreme temperature exposure, delayed pickup, improper storage) is evident, are not eligible.
Worms That Speak for Themselves
Testimonials will appear here once linked in the section editor. Go to Content > Metaobjects > LWH Testimonial to add a verified review, then select it in each block below.
Everything You Want to Know
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