Shipping Policy

Shipping Policy – Living Waters Homestead

At Living Waters Homestead, we understand that you're not just ordering worms—you’re investing in healthier soil, sustainable composting, and a thriving homestead. That’s why we take shipping seriously. All worm orders are fulfilled by a trusted third-party partner through Shopify Collective, ensuring quality, care, and reliable delivery straight to your door.

🛫 Shipping Schedule

We only ship live worms at the beginning of each week—Mondays and Tuesdays—to minimize transit time and avoid weekend delays that could harm the worms in extreme temperatures. Orders received by Sunday at 6 PM Central Time will typically ship the following Monday.

In the event of unfavorable weather conditions or national holidays, shipping may be delayed to protect the worms’ well-being. We’ll keep you updated if any changes are necessary.

📦 Delivery Timeframe

Once your order is processed, delivery typically takes 2–3 business days within the continental U.S. You’ll receive an email confirmation along with a tracking number to monitor your shipment. (Don’t forget to check your spam folder!)

💸 Shipping Costs

We offer free shipping on most orders, with a few exceptions:

  • Bulk worm orders (10 lbs or more) may have calculated shipping fees at checkout.

  • For optimal worm health, overnight or 2-day shipping is highly recommended for large quantities. Please note: Our Live Arrival Guarantee does not apply to bulk orders shipped via standard ground methods.

Have questions about shipping large orders or equipment? Just contact us for a custom quote.

✅ Live Arrival Guarantee

Our goal is for your worms to arrive alive and thriving. In most cases, we guarantee live delivery—but a few simple steps help ensure the best outcome:

  • Be present at delivery, or request that your post office holds the package.

  • Open and inspect your worms immediately upon arrival.

  • If there's an issue, contact us within 2 hours of delivery. We may ask for a photo of the worms and packaging to help resolve the issue.

📌 Please note: Returns are not accepted for live worms, as they cannot survive a return shipment.

📦 How Your Worms Are Packed

Each order is carefully packed by our fulfillment partner using breathable cotton bags placed inside durable boxes labeled “LIVE WORMS.” Inside, worms are cushioned with a carbon-rich bedding like dry peat moss to regulate moisture and keep them comfortable in transit. They may appear slow-moving upon arrival—give them a few hours to adjust to their new home!

🛒 Ordering Non-Live Items?

Products such as worm bins, compost kits, and accessories are shipped separately via standard carriers like UPS or USPS. These typically arrive within 5–7 business days.

📝 Special Instructions or Delivery Notes?

Need your order held at the post office? Live in a remote or gated area? Leave any special instructions during checkout, or contact us ahead of time—we’re happy to accommodate when possible.

Still have questions?
📧 Email us at livingwatershomesteadtx@gmail.com
📞 Or call during business hours—we’re here to help both beginners and seasoned worm wranglers alike. 940-910-7757